How does the monetization structure work? Is there revenue sharing on my sales?
Switcher charges a minimal transaction fee of $0.99 per sale when using monetization features like selling tickets or subscriptions. Critically, Switcher does not take a percentage or share of your hard-earned revenue.
If I cancel my free 14-day trial early, what happens?
If you purchase a subscription during the trial period, your free trial immediately ends, and your paid subscription begins. You can cancel the trial at any time before purchase.
What is the policy for requesting a refund after I’ve been billed?
Payments for a previous subscription period are nonrefundable based on the stated policy. To avoid future charges, you must cancel your subscription at least 24 hours before your next billing cycle.
What is the difference in cloud storage capacity between the two plans?
The Studio plan includes storage for 250 assets in Switcher Cloud. The Suite plan provides significantly more capacity, allowing storage for 1,000 assets.
What secure payment processors does Switcher Studio use for sales and subscriptions?
Switcher uses Stripe for secure payment processing. This handles transactions for tickets and subscriptions, offering you same-day payouts.
Can I use external cameras, or is Switcher limited strictly to iOS devices?
While it leverages iPhones and iPads wirelessly, you can also use wired multicamera capture. This allows connecting HDMI-enabled cameras like DSLRs or GoPros for high-quality broadcasts.
I want to host videos on my own site. How many videos can each plan host?
The Studio plan lets you host up to 10 videos in your library. Upgrading to the Suite plan increases your total capacity to host a library of up to 100 videos.
Does Switcher Studio offer integration with existing video conferencing tools?
Yes, you can level up your video calls by integrating the iOS app with software like Zoom, Microsoft Teams, or Google Meet. Switcher functions as your multicamera webcam source.
Is there a limit to how many remote guests I can include in a stream?
Both the Studio and Suite plans allow you to seamlessly feature up to five remote guests or co-presenters in your live streams or calls.
Who is the Suite plan best suited for compared to the base Studio plan?
The Suite plan is designed for creators focused on growing revenue and libraries. It includes extensive monetization tools like selling subscriptions and high-capacity video hosting.
What level of customer support can I expect with my subscription?
All users get access to a self-serve knowledge base and fast, expert email support. Dedicated one-on-one launch support is also available to help migrate videos and optimize your strategy.
Can I protect my hosted videos with passwords or restrict access?
Yes, if you use the Suite plan, you can secure private content by requiring viewers to enter a password. You also have controls for scheduling and publishing visibility.
The pricing is not listed. Where can I find the exact monthly subscription costs?
The specific monthly and annual pricing rates are not explicitly provided on the official site. You will need to click 'Try for Free' or check the pricing selection within the app or dashboard.
How does Switcher Studio integrate with e-commerce for shoppable streams?
Switcher integrates through its Shopify application, Cartr. This allows you to sell physical and digital products directly within your streams or videos with zero fees on product sales.